Orders & Returns / 1 year warranty / lifetime upgrades

We are excited for you to enjoy your item, that said, we also offer returns and exchanges on merchandise within 30 days of receipt.

additionally .... we offer 1 year warranty on all parts and accessories.  Warranty is presented as a replacement for any part or component needed within 1 year from date of purchase.

Lifetime upgrade opportunities. Variable promotions as %  or $ off a newer or different model pen kit throughout the lifetime of your original purchase.

In the case you would like to return your items please email sales@drpenusa.com and we will send you a Returned Material Authorization (RMA) number via email including a Pre Paid Return Mailing Label (for US addresses only). (International orders are responsible for return shipping rates.)

Please include your order number and full name and address of original order inside your returned package.  Please ensure all components are included unless otherwise directed, and that all item(s) are returned in unused condition, in original packaging, & with coordinating security codes if applicable. Partial refund may apply at our discretion for returns received used or incomplete.

Once we receive your return your refund will be process in the original form of payment within three (3) business days. You will be notified by email when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from us Dr. Pen USA.