Orders & Returns / Lifetime Upgrades & Warranty

We are excited for you to enjoy your item, that said, we also offer returns and exchanges on merchandise within 30 days of receipt.

All & any credits or refunds must be accompanied by a physically returned product.

All Dr. pen® USA©  pen kit purchases include a 1 year Instant warranty on all parts and accessories.  Warranty is presented as a replacement or repair for any part or component needed within 1 year from date of purchase.

Dr. pen® USA© Lifetime Upgrade Opportunities are defined as various promotions for significant percentage off or dollars off a new model pen kit throughout the lifetime of your original purchase.

Dr. pen® USA© Lifetime True Warranty is defined as equivalent item replacement and / or repair exclusively thru the lifetime of your pen when maintaining a minimum purchase of additional $160 in accessories such as disposable tips and or other products annually.

In the case you would like to return your items please email sales@drpenusa.com and we will send you a Returned Material Authorization (RMA) number via email including a Pre Paid Return Mailing Label (for US addresses only). (International orders are responsible for return shipping rates.)

Please include your order number and full name and address of original order inside your returned package.  Please ensure all components are included unless otherwise directed, and that all item(s) are returned in unused condition, in original packaging, & with coordinating security codes if applicable. Partial refund may apply at our discretion for returns received used or incomplete.

Once we receive your return your refund will be process in the original form of payment within three (3) business days. You will be notified by email when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from us Dr. Pen USA.